Monday, April 4, 2011
a note about buying fabric
The mailman just dropped this lovely bundle of fabrics on my doorstep. I've placed many orders from Kathy at Pink Chalk Fabrics over the years and I plan to make many more. Some of these fabrics were on sale, many were out of stock in other shops, and others are simply stash builders. The solids on the top are part of the new Monthly Solids Club that Kathy has started. I love that there are Free Spirit solids in this mix, as I've never bought them before.
I mention Kathy specifically because she is the absolute best when it comes to customer service. I've chimed in on a couple of discussions recently on flickr regarding the atrocious packaging from a certain online fabric mega-store. I've only ordered from them twice, but have been appalled at the way they run their business. The fabric I've received has been incorrect, rolled into a ball, and shipped in a trash can liner. I've heard similar stories from many others. Sure, they've replaced my missing fabric and let me keep the wrong ones, and their prices are often hard to resist. But I want to receive the fabric I've ordered the first time. I want the fabric, which I've spent a lot of money on, to be packaged properly. That's why I have made a commitment to buy from smaller businesses like Pink Chalk Fabrics, and others who provide great customer service. This includes supporting my local quilt shops too. Some of my favorites:
Pink Chalk Fabrics
Sew Mama Sew
Lily Bella Fabrics
Wondrous Woven Fabrics
Which online fabric shops do you love? We all spend a lot on our fabric, so I think we should spread the word about stores that treat us right and give them our business.